Customer Service: 1-800-493-8001

Full-Time Staff

From the Phaneuf family, who has made funeral service a generations-long legacy, to our part-time personnel, our mission is to give you the best support possible during a difficult time. We understand that a death can be a very sensitive and private matter and we thank you for placing your trust with The Cremation Society of New Hampshire. Click on any of the staff members below for complete bio and contact information.

Licensed Staff

Jeff Plasz

Membership Director
Jeff is originally from Wisconsin.  He attended college there with an academic scholarship and graduated with honors.  After graduation he relocated out west and eventually settled in New England....

Arthur O. “Buddy” Phaneuf

President and Licensed Funeral Director
Arthur O. “Buddy” Phaneuf CFSP, CPC, is a fourth generation funeral director and has been running the family funeral business since 1989. Prior to his time in funeral service, he worked in Washing...

Roger L. Gosselin CFSP

Licensed Funeral Director
Roger is a licensed Funeral Director and the Operations Manager at the Cremation Society of New Hampshire since 1995. He received his degree in funeral service from NEI at Mount Ida College and is a f...

Amanda Desmarais

Licensed Funeral Director
Mandy is a graduate of Manchester Central High School, Class of '97 and she attended Phoenix East Aviation in Daytona, FL. She joined the team at Phaneuf Funeral Homes and Crematorium and the Crematio...

Madison Sullivan

Licensed Funeral Director
A Kansas native, Madison relocated to New England to reconnect with her extended maternal family and to pursue a career in the funeral industry. She began her funeral service career in 2009 and is a ...

Mark P. Gomes, CFSP

Licensed Funeral Director
Mark is a first generation funeral director and started his profession in funeral service in the fall of 1989. He graduated Magna Cum Laude from Franklin Pierce College in 1993, with a B.S. degree in ...

Stephanie Knotts

Licensed Funeral Director
Stephanie is a first generation funeral director, and graduate of the New England Institute at Mount Ida College where she was a member of the Pi Sigma Eta Mortician's fraternity. She is originally fr...

Aaron Spiritos

Licensed Funeral Director
Aaron attended college at the University of Vermont where he graduated with a B.S. degree in animal sciences and biology. He later went on to work as a chef for several years in Vermont and the greate...

Mark Johnson

Licensed Funeral Director
Mark Johnson is a third-generation funeral director, following in his father’s and grandfather’s footsteps. He owned and operated the Cate & Johnson Funeral Home for almost 40 years. After a recen...

Max Christensen

Licensed Funeral Director
Max is a first-generation funeral director and graduate from the New England Institute at Mount Ida College in Newton MA in 2010. He joined Phaneuf Funeral Home and Crematorium in 2020 and looks forwa...

Alicia Applebee

Licensed Funeral Director
Alicia is a Nashua native and currently resides in Litchfield, NH. Alicia graduated from Nashua High School North in 2008 and went on to the New England Institute of Mortuary Science at the former Mou...

Aeriel Cardillo

Funeral Apprentice
Aeriel is a first-generation funeral director and graduated from FINE Mortuary College in 2019. She started out volunteering her nights and weekends at Graham Putnam and Mahoney Funeral Parlor in Worc...

Kade Stewart

Licensed Funeral Director
A native of the Intermountain West, Kade relocated to New England to pursue a career in the funeral industry after being introduced to death care while living abroad in Japan where he lived for many y...

Kelley Molloy

Licensed Funeral Director
Kelley is a first-generation funeral director and a Massachusetts native. She received a bachelor’s degree from the University of New Haven before attending the Commonwealth Institute of Funeral Ser...

Jonathan Wolf

Licensed Funeral Director
Jonathan is a 3rd generation funeral director in his family, following his grandfather, G. Stanton Giberson and his uncle Gregory A. Giberson. He was raised and educated in Nashua, attending both pub...

Zachary Stroup

Funeral Apprentice
Zachary is currently enrolled in the Funeral director program at VCC. He joined our team as an apprentice funeral director in 2021. Zachary is also certified as a Veterinary Technician and EMT. Origin...

Emma Crews

Funeral Apprentice
Emma attended the State University of New York at Potsdam where she graduated with dual B.A. degrees in archaeological studies and anthropology. After graduation, she worked as a cultural resource man...

Taylor Gaudet

Funeral Apprentice
Taylor is a first-generation funeral director, and currently enrolled in FINE Mortuary College. She was raised in Peabody, MA, and currently resides in Derry, NH, with her fiancé, Josh. Taylor joined...

Administrative & Support Staff

John Phaneuf

John is Phaneuf’s new chief accounting officer. He is a 2016 graduate of George Washington University in Washington, DC, with a degree in economics. He grew up working at Phaneuf Funeral Home and Cr...

Nicole Phaneuf

Administrative Assistant
Nicole joined the company in June 2007. Before coming here Nicole had worked throughout the United States as a pastry chef, a profession she fostered after graduating magna cum laude from Johnson & Wa...

Tricia Fishel

Administrative Assistant
Tricia joined the firm in 2012. Prior to employment with CSNH, Tricia worked in the real estate industry for fifteen years. She is a graduate of The New Hampshire Institute for Therapeutic Arts and at...

Vera Morozova

Administrative Assistant
Vera joined the firm in July 2007. She was born and lived in Russia before moving to the United States in 1998. Vera became a US citizen in 2007. Previously she worked as an office manager and funeral...

Linda M. Shaughnessy

Administrative Assistant
Linda began working at the firm in April of 2006. Most of her work experience has been in Massachusetts and Florida. Linda has lived in Manchester for the past 4 years. She has 2 children, 2 cats and ...

Marie Hurley

Administrative Assistant
Marie joined the Phaneuf team in 2021. She currently lives in Epsom, NH with her children, fiancé, mother in law and two cats. Marie previously worked in the medical field as an X-Ray Technologist an...

Lyudmila “Lucy” Pustovalova

Maintenance and Housekeeping
Lucy was born and raised in Russia. In April of 1998, Lucy married Vladimir and started her own family. In 2000, Lucy and her family made an unexpected move to the United States. She has 5 children in...

Transfer & Crematory Staff

Paul Roy

Funeral Service Associate
Paul is a lifelong NH resident having grown up in Goffstown, resided in New Boston and the last 11 years in Bedford. Paul retired from Bedford Police after 24 ½ years of full time law enforcement and...

Nicholas Theriault

Funeral Service Associate
Coming soon...

Kris Gosselin

Facility Manager
Kris joined the Cremation Society of New Hampshire in 2004 and takes pride in helping families and growing with the company. He has resided in Manchester since 2001, but grew up in Goffstown, a gradu...

Joel Murphy

Funeral Service Associate
Joel grew up in Wakefield Massachusetts. He has been married to his wife Kathy for 29 years. They moved with their 3 children in 1987 to make a home in the Manchester area. He treasures the time he sp...

Richard Sault

Funeral Service Associate
Bio coming soon...

Chanda Roundtree

Funeral Service Associate
Bio coming soon...
John B. Phaneuf

Staff Highlight

John B. Phaneuf, Director Emeritus

John officially retired from the firm in 1995 after 40 years of service. During his tenure as a director and later as President and owner, he turned a small west side funeral home into one of the largest funeral service providers in the state. He was the visionary behind many of the services and offerings the firm provides today. He attended St. Anselm’s College and received his degree in funeral service from the New England Institute in Boston. In his retirement, he plays croquet professionally and travels extensively. He and his wife of over 40 years, Paula, reside in West Palm Beach, FL and Newcastle, NH. While no longer active in funeral service on a day-to-day basis, he is still considered a valuable resource to the firm as they continue to expand and provide the highest level of service to the families they serve each year.

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